Cabin crew are also known as Flight Attendants, Air Hostess,
Flight Stewards or even trolley dollys! They are primarily on board an
aircraft for the safety and welfare of the passengers and secondly for
their comfort. If there were no services of food or drink during a
flight, there would still have to be a minimum presence of cabin crew
for safety, which is a legal requirement.
Because cabin crew members are the face of the airline they
are expected to excel in customer service and always remain friendly,
approachable and enthusiastic with a good sense of self-presentation.
The role of cabin crew can be physically demanding and you must be
prepared to be flexible to work any day of the year. This does however
give you a perfect opportunity to get away from the repetitiveness of a
normal 9 to 5 job! Cabin Crew can encounter many different situations
whilst working on board an aircraft and must be an excellent team player
with the ability to work on their own initiative using quick thinking
and organizational skills.
Main Responsibilities
The cabin crew then has to greet
the passengers as they board the aircraft, direct them to their seats
and ensure that the entire luggage is safety stored away in the overhead
cabins. Once all the passengers are on board then the cabin crew
demonstrate the emergency procedures whilst the plane is preparing for
take off.
During a flight the crew members
assist passengers, make calls on behalf of the captain and serve food,
drinks and sell duty free goods.
In case of emergencies, cabin
crews are there to reassure passengers so that they follow the correct
emergency procedures. The crew may have to deal with several emergencies
such as cabin fires or first aid situations.
At the end of a flight cabin
crew members are there to make sure that passengers disembark the
aircraft safely. The crew members are then asked to complete a written
report that records all details of the flight. For instance; duty free
sales, food and drinks sales, any unusual incidents and customs and
immigration documentation.