ITIL Training In Chennai

Service operation is an part of the Life cycle modules and it is the stage in Life cycle that is responsible for business-as-usual activities. It ensure achieving efficacious in service support & delivery in all information technology life cycles. To carry out the activities & processes required to deliver & manage services at agreed levels to Business usersCustomers andThe ongoing management of technology that is used to deliver & support servicesPrerequisite Entry Criteria:Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.Eligibility for Examination:To be eligible for the ITIL Intermediate: Service Operation Qualification, candidates shall fulfill the following requirements:At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) of involvement, for this syllabus, as part of a formal, approved training course/schemeThere is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirableHold the ITIL Foundation Certificate in IT Service Management or ITIL Foundation plus the bridging certificationIt is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.SYLLABUS COVERED:Introduction to Service OperationService Operation PrinciplesService Operation ProcessesCommon Service Operation ActivitiesOrganizing Service OperationTechnology ConsiderationsImplementation ConsiderationsChallenges, Critical Success Factors and RisksEXAM DETAILExamination Format: Multiple choice, scenario-based, gradient scored questions. Number of Questions: 8 Pass Score: 28/40 or 70%. Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language Open/Closed Book: Closed Book.

Itil Foundation Certification

ITIL 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. The Service Transition module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:Introduction to Service TransitionService Transition PrinciplesManagement and control of all Service Transition activitiesService Transition related activities around communications, commitment and organizational changeOrganizing Service TransitionControl and coordination of Service Transition technology related activitiesAnalysis, justification and selection of the implementation approaches, challenges, critical success factors and risk

Benefits ITIL: Improved Resource UtilizationImprovement upon Project Deliverables and timeImproved availability, reliability, and security of mission Critical IT ServicesProvide Services that meets Business, Customers and Users demands

OVERVIEW Dreams Plus, the best training institute in Chennai who offering quality ITIL training and certification. It is widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally AUDIENCE PROFILE Service Team / Application management team / QMS team / Project Managers / Service Delivery Managers / Business Managers / Service Desk Team / All IT professionals who wish to see the Big picture of IT services. PRE-REQUISITES For ITIL Intermediate: The ITIL Foundation 2011 certificate in IT Service Management*/ Or the Foundation certificate in IT Service Management (based on ITIL) (version 2) in combination with the ITIL Foundation bridge certificate. An accredited training by an accredited training provider- Dreams Plus. WHO WILL BE YOUR TRAINER? AXELOS and PeopleCert Accredited Trainers. Celebrated mentors, having Sound knowledge in frameworks such as ITIL, ISO 20000, ISO 27002, CISA, COBIT, PMBOK, CMMI, PRINC2, Six Sigma, and Cloud. Trainers who have trained and certified more than 30000 ITIL professionals in the past and have Industry exposure and practical Knowledge.

This ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITILs five core books Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITILs service lifecycle consists of 26 processes and four functions. These include:

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical and integrated framework for identifying, planning, delivering and supporting IT services to the business. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. The Foundation Level course offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle. It highlights the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.Who Can Attend our ITIL Courses? IT Managers and professionals Business process owners IT Service Managers and team members

Introduction Introduction to ITIL - Overview of essential ITIL conceptsService Desk, Incident Management, Problem Management Service Desk function (goal, definitions/distinctions, key aspects) - Incident Management (goal, definitions/distinctions, key aspects) - Problem Management (goal, definitions/distinctions, key aspects) Capacity Management, Service Level Management, Change Management Capacity Management (goal, definitions/distinctions, key aspects) - Service Level Management (goal, definitions/distinctions, key aspects) - Change Management (goal, definitions/distinctions, key aspects) Financial Management for IT Services, IT Service Continuity Management, Release Management Financial Management (goal, definitions/distinctions, key aspects) - IT Service Continuity Management (goal, definitions/distinctions, key aspects) - Release Management (goal, definitions/distinctions, key aspects)Availability Management, Configuration Management Availability Management (goal, definitions/distinctions, key aspects) - Configuration Management (goal, definitions/distinctions, key aspects) Practice Certification Exam and Application Workshop ITIL Foundation exam revision and test taking tips - Practice exam

ITIL does not mandate any individual or organization to use or implement all processes and principles in it. ITIL is appealing because of its adaptability to suit the organizations business requirements you work in. The flexibility of ITIL works to support organizational change (related to IT service management processes) as long as the practitioner remembers that its not one size fits all. This training course helps the participants to acquire knowledge about IT Infrastructure Library (ITIL), IT Service Management (ITSM) and the main processes a part of the whole structure ITIL Best Practices. ITIL Fundamental management is a perfect combination between teachers with extensive experience in ITSM application and simulation of the real case study that help learners to easily approach ITIL processes as a base to improve the ability to apply to their daily work. The course also helps to provide learners with necessary knowledge for the exam to get the international certificate "Foundation Certificate in IT Service Management" Objectives

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The best practice processes promoted in ITIL support and are supported by, the British Standards Institution's standard for IT service Management.

Itil Courses

ITIL

The ITIL 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.The purpose of the ITIL 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification: Service Management as a practice (Comprehension) Service Lifecycle (Comprehension) Key Principles and Models (Comprehension) Generic Concepts (Awareness) Selected Processes (Awareness) Selected Roles (Awareness) Selected Functions (Awareness) Technology and Architecture (Awareness) ITIL Qualification scheme (Awareness) Exam Detail Examination Format: - Multiple ChoiceNumber of Questions: 40Pass Code: 65%Delivery: Online or Paper BasedExam Duration: Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-five minutes and are allowed the use of a dictionary)Open/Closed Book: Closed Book.

ITIL Foundation

ITIL Prince2 PMP