Insight Designs is capable of providing a diverse range of product and installation services. Our services have helped many organisations reduce costs, enhance collaboration, increase scalability, and reduce time-to-market. Case Study: No User Training In all of my experiences configuring, implementing and deploying BI applications, we have only encountered one situation where the client decided not to provide user training just prior to deploying the BI application to their users. While this is an isolated case, sharing the experience will be beneficial to others who may not understand or appreciate the need for user training. User Training: Without the proper training to use an information system, renders the information system obsolete. Training and development helps in increasing the job knowledge and skills of employees at each level. It helps to expand the horizons of human intellect and an overall personality of the employees. It is particularly important to train users of an information system because it helps in increasing the productivity of the user. That in turn helps the organization further to achieve its long-term goal.